lbooks Corporation, doing business as BONNIE J. CHRISTENSEN LLC, we want you to be completely satisfied with your purchase. If you are not satisfied with the book you received, we offer a straightforward returns and refund policy to ensure that your shopping experience is as smooth as possible. Please review the following information for details on how our returns and refunds process works.
We are located at 6900 Seville Ave, Huntington Park, CA 90255, and you can contact us at hello@lbooks.co or by phone at +1 (938) 204-4944. Our Employer Identification Number is 88-4327142.
We accept returns for physical books purchased from our website within 30 days of delivery. If you are not satisfied with your purchase, you may return the book for a full refund, provided that the item is in new, unused, and resalable condition.
To initiate a return, please contact us via email at hello@lbooks.co or by phone at +1 (938) 204-4944 with your order details and reason for the return. Once we receive your request, we will provide you with instructions on how to return the item. Please ensure that the book is securely packaged to prevent any damage during transit.
Once we receive the returned book and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider’s processing time.
If the return does not meet our criteria for a refund (such as damage, wear, or missing parts), we reserve the right to deny the refund request or offer a partial refund.
If you receive a damaged or defective book, please contact us within 7 days of delivery. We will gladly offer a replacement or a full refund for the defective item. To process a damaged item return, we may ask for photographic evidence of the damage or defect.
We are committed to ensuring that you receive your book in perfect condition, and if an error was made on our part, we will work quickly to resolve the issue.
We cannot accept returns for digital products such as e-books or downloadable content. If you experience any issues with digital purchases, please contact us, and we will do our best to assist you in resolving any problems.
Shipping charges for returned items are generally the responsibility of the customer, unless the return is due to a defective or damaged book. In such cases, we will cover the return shipping costs. We recommend using a trackable shipping service to return your item to ensure it reaches us safely. We are not responsible for lost or damaged items during the return shipping process.
If you have any questions or need assistance with a return or refund, please contact us. We are here to help and will ensure that your issue is addressed promptly. You can reach us at hello@lbooks.co or by phone at +1 (938) 204-4944.