Return and Refund Policy

Lebrares is a leading publisher and retailer, offering a diverse range of books from both local and global authors to a worldwide audience. We want our customers to feel confident when shopping with us and understand the options available if a purchase does not meet their expectations or an order arrives with an issue. This Return and Refund Policy explains how customers can contact us about returns, request refunds, and obtain assistance with damaged, defective, incorrect, or undelivered orders. Our procedures are intended to provide clear guidance while respecting all consumer rights applicable to each purchase.

If you wish to return a book or another eligible product purchased through Lebrares, we recommend contacting our support team before sending the item back. Please provide your order reference, identify the product you wish to return, and explain the reason for your request. Our team can review the circumstances and provide instructions about eligibility, the return process, and any documentation that may be required. Return eligibility may depend on the nature of the product, its condition, the date of purchase, the reason for the return, and applicable consumer protection laws.

Products intended for return should, where reasonably possible, be kept in their original condition and packaging, with any included materials or accessories. Customers should take care when handling and packaging books to avoid additional damage during transportation. If a product is damaged, defective, or different from the item ordered, please describe the problem and provide photographs when available. We may request additional information to help assess the issue and determine an appropriate resolution. These requests will be handled in accordance with applicable legal requirements and will not remove any mandatory consumer rights.

If you receive an incorrect product, a damaged book, or an item with a manufacturing or printing defect, please contact Lebrares as soon as reasonably possible after discovering the issue. Include your order details and a clear description of the problem so that we can review your request. Depending on the circumstances, applicable law, and product availability, possible resolutions may include a replacement, refund, or another appropriate remedy. We will explain the available options after reviewing the information provided.

Refund requests are assessed according to the reason for the request, the status of the order, the applicable return conditions, and relevant legal obligations. Where a refund is approved, it will generally be issued through the original payment method when reasonably possible. The time required for the refunded amount to appear in your account may depend on the payment provider, bank, or financial institution involved. We cannot guarantee the processing timeframe of third-party financial institutions, but customers may contact their payment provider if an approved refund does not appear within the expected period.

If a returned item must be shipped back to Lebrares, the applicable return instructions and responsibility for return shipping costs will depend on the circumstances and the laws governing the purchase. Customers should not assume that every return qualifies for free return shipping. Where an item is faulty, damaged, incorrect, or otherwise covered by a legal remedy, shipping costs and other obligations will be handled in accordance with applicable law. We will communicate any relevant instructions or requirements before a return is completed.

If an order has not arrived, appears to be lost, or shows an unexpected delivery status, please contact our support team before initiating a return request for the missing shipment. We may need to review the available tracking information, shipping details, and carrier updates to determine the appropriate next steps. If an order cannot be delivered, any applicable refund or replacement will be considered in accordance with the circumstances, our policies, and consumer protection requirements.

Cancellation requests may be possible before an order has been dispatched, but this depends on the order's processing status and the applicable terms. Once an order has entered dispatch or has been delivered, the return process may apply instead. Customers should contact us promptly if they wish to cancel an order. Nothing in this policy limits any statutory cancellation or withdrawal rights that may apply, including rights available to eligible consumers under the laws of their place of residence.

Certain products or circumstances may be subject to specific return conditions where permitted by law. For example, restrictions may apply to items that have been materially damaged through improper handling or to products for which a lawful exception to ordinary withdrawal rights exists. Any such restriction must be consistent with applicable consumer protection legislation. If a return request is not eligible under our standard policy, we will explain the relevant reason where appropriate and identify any other options available under applicable law.

To help us process your request efficiently, please provide accurate order information and a concise explanation of the issue. Customers should retain any relevant order confirmation, receipt, shipping documentation, and communications relating to the purchase. We may request reasonable verification information before issuing a refund or arranging a replacement. For your protection, do not include passwords, full payment card details, or other unnecessary sensitive information in messages to our support team.

Lebrares may update this Return and Refund Policy to reflect changes in our procedures, services, or legal obligations. The current version will be made available on our website. Any updates will be applied in accordance with applicable law and will not unlawfully remove rights already available to customers. We encourage customers to review this policy before submitting a return or refund request and to contact our team if any part of the process is unclear.

For assistance with a return, refund, damaged product, incorrect order, cancellation request, or other purchase-related concern, please contact Lebrares at 6900 Seville Ave, 90255, Huntington Park, United States. You can email us at hello@lebreares.com or call +1 938-204-4944. Please include your order reference and a description of your request so that our team can review the matter and provide appropriate guidance.