Shipping Policy

Lebrares is a leading publisher and retailer, offering a diverse range of books from both local and global authors to a worldwide audience. We aim to provide a convenient and reliable shopping experience by handling orders carefully and making shipping information accessible to our customers. This Shipping Policy explains how orders are processed, prepared, dispatched, and delivered, as well as the factors that may affect delivery times and shipping costs.

When an order is placed through the Lebrares website, the information submitted is used to process the purchase and arrange delivery to the address provided. Customers are responsible for ensuring that their shipping details, including the recipient's name, street address, postal code, city, and contact information, are accurate and complete. Incorrect or incomplete delivery information may result in delays, unsuccessful delivery attempts, or additional arrangements being required. If you notice an error after placing an order, please contact our support team as soon as possible. We cannot guarantee that changes can be made once an order has entered the processing or dispatch stage.

Order processing times may vary depending on product availability, order volume, payment verification, and other operational circumstances. Processing time is separate from the time required for a shipment to reach its destination. Where an estimated processing or delivery timeframe is displayed during checkout or in an order confirmation, customers should use that information as the primary reference for their purchase. Any delivery estimates are provided for guidance and may change due to circumstances outside our reasonable control.

Shipping charges, available delivery methods, and any applicable additional costs will be displayed during checkout where relevant. The amount charged may depend on factors such as the destination, shipment size, delivery method, and the services available for the order. Customers should review the final order summary before completing their purchase to understand the applicable shipping costs. If additional charges may apply because of special delivery requirements or destination-specific regulations, customers should review the relevant information provided during the ordering process.

Lebrares aims to make its book collection accessible to customers in different locations. However, delivery availability may depend on the destination, carrier coverage, customs requirements, and other logistical considerations. Some locations may have limited shipping options or require additional time for delivery. If a delivery destination cannot be served or an order cannot be fulfilled, we will take appropriate steps to communicate the issue and address the order in accordance with applicable law and our customer policies.

After an order has been dispatched, delivery is generally handled by the applicable shipping or courier provider. Where tracking information is available, it may be provided to help customers follow the progress of their shipment. Tracking updates depend on the carrier's systems and may not appear immediately after dispatch. Customers should use any available tracking reference to check the shipment status and contact the relevant support team if further information is needed.

Delivery dates and timeframes may be affected by weather conditions, transportation disruptions, peak-season demand, customs inspections, public holidays, incorrect address details, carrier delays, or other unforeseen events. While Lebrares aims to support a smooth delivery process, we cannot guarantee that every shipment will arrive on a specific date unless an applicable delivery commitment has been expressly confirmed. We encourage customers to consider any stated delivery estimates when placing time-sensitive orders.

For international shipments, where available, the order may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country. Responsibility for these charges depends on the applicable laws, shipping arrangements, and information provided during checkout. Customers are encouraged to familiarize themselves with their local import requirements before placing an international order. Customs processing may also affect delivery timeframes, and Lebrares cannot control the decisions or processing schedules of customs authorities.

If a shipment arrives damaged, appears to be missing, or has not been delivered within the expected timeframe, customers should contact our support team with the relevant order details. Where possible, please include a description of the issue and any available tracking information. If a package arrives with visible damage, keeping the packaging and taking photographs may help document the condition of the shipment. We will review the information provided and explain the appropriate next steps in accordance with our policies and applicable consumer protection laws.

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the carrier cannot access the delivery location, further delivery arrangements may be required. Depending on the carrier and destination, the package may be held for collection, scheduled for another delivery attempt, or returned to the sender. Any applicable additional charges or remedies will be handled in accordance with the circumstances, our published policies, and relevant legal requirements.

Customers who wish to cancel an order, return a product, or request a refund should consult our Return and Refund Policy for details about eligibility, procedures, and applicable conditions. Shipping arrangements and return procedures may differ, so customers should contact our support team before sending a product back unless our published instructions state otherwise. Nothing in this Shipping Policy is intended to limit any mandatory consumer rights that apply to your purchase.

Lebrares may update this Shipping Policy when our shipping arrangements, operational procedures, or legal obligations change. Any revised version will be published on our website. Customers are encouraged to review the policy before placing an order so they can understand the shipping information and conditions applicable to their purchase.

For questions about shipping charges, delivery estimates, tracking information, delayed shipments, or delivery-related concerns, please contact Lebrares at 6900 Seville Ave, 90255, Huntington Park, United States. You can reach our support team by email at hello@lebreares.com or by telephone at +1 938-204-4944. When contacting us about an existing order, please provide the relevant order reference and a clear description of your inquiry so we can better assist you.