FAQs

Orders are shipped Monday through Friday, excluding U.S. holidays. Delivery times may vary depending on the shipping location and carrier. You can find more details about estimated delivery times on our shipping information page. Please note that deliveries to Alaska, Hawaii, and Puerto Rico may take longer than standard delivery times.

We do not deliver to PO Boxes, although they can be used as billing addresses. Deliveries to APO and FPO addresses are sent through USPS Priority Mail. Because of additional handling and distance, delivery to these locations may take up to 21 days. For security reasons, all orders over $300 will require a signature upon delivery.

We process orders quickly to ensure fast shipping, which means that once you receive your confirmation email, your order is already being prepared and cannot usually be changed or canceled. If you are not satisfied with your order, you may return unused items in their original condition within 30 days of purchase, following our return policy.

Some items such as gift cards, e-gift cards, clearance items, or final sale products cannot be returned or exchanged. Refunds and returns may take additional processing time, and it can take up to 10 business days after we receive your return to inspect and process it. After approval, it may take an additional 5 business days for the refund to appear in your original payment method.

Exchanges are available for items in unused and original condition within 30 days of purchase. Exchanges can be made through our return process, but we do not offer direct mail exchanges. If you need a different size or item, you may return the original item and place a new order. Shipping costs are not refunded for exchanges.

If you receive an incorrect item or something is missing from your order, please contact our customer service team as soon as possible so we can resolve the issue quickly and make it right.

Our jewelry is designed to be long-lasting and resistant to tarnishing when properly cared for. We use high-quality materials such as sterling silver, gold, and other durable metals, along with carefully selected gemstones and diamonds from trusted and ethical sources.

We also offer custom jewelry services. If you would like a unique design, our team can work with you to create a custom piece, including engagement rings or special gifts. We aim to bring your ideas to life with careful craftsmanship.

We provide resizing and repair services for jewelry when needed. If your piece needs adjustment or repair, you can contact us and our team will assist you with the process to restore it.

We are committed to ethical sourcing and responsible practices. Our materials are selected from suppliers who follow strict ethical and environmental standards, including fair labor practices and conflict-free sourcing.

All Jaore jewelry is backed by a warranty that covers manufacturing defects. If you experience any issues with your item, please contact us and we will help repair or replace it when applicable.

We also offer gift wrapping and packaging options for orders. Each piece is carefully packaged to create a beautiful unboxing experience. You can select gift packaging during checkout if available.

To care for your jewelry, we recommend storing each piece separately in a soft pouch or jewelry box to avoid scratches. Avoid exposure to harsh chemicals, perfumes, and moisture. Cleaning your jewelry regularly with a soft cloth will help maintain its shine and beauty over time.

If you have any questions or need help with your order, you can contact Jaore customer service at 2075 E Highland Ave M, San Bernardino, CA 92404, United States. You can also reach us by phone at +1 850 600 3949 or by email at hello@jaore.com. Our team is always ready to help and provide support whenever you need it.